SBNT provides you 100% handholding – till your business applications and systems are fully functional and operate at full throttle. The prime objective of these services is to ensure that the customer reaches the objective of ROI model faster.

The exhaustive list of offerings is enlisted as below:

DOT – Deployment on Time Service
SBNT ensures that a DOT member will be placed at the customer's premises and will physically overlook the operations of implementation and systems deployment. He will closely co-ordinate the activities of data transformation (as mentioned below) with his team in home base ensuring that all jobs are achieved in the defined parameters - on time and within costs. The management is thus assured of achieving its goals quickly.

Data Transformation Activities

• Data Conversion – Extracting data from existing legacy system and converting them into SBNT application database
  
• Data Hygiene – Ensuring that the data is cleaned to suit the newly developed systems.
  
• Data Entry – Entering the non-existent data and correcting the wrongly entered data best industry standards, SBNT offers the opportunity to our customer-partners to post requests for additional support or features, in addition to the existing feature rich modules of our product. This factor helps us to meet the specific needs of our customers, without adding on to their costs

Well-commended support team
Our support stations in Mumbai and Kochi in India cater to global clients through e-mail, chat and tele-support. Our systems and internal processes ensure that no customer Technical Assistance Request (iTAR), however minor, remains unresolved beyond pre-set time limits. The iTAR, if unresolved, is auto-escalated to the Complex Problem Escalation Team (C-PET). C-PET is geared to make independent assessment of the iTAR and take decisive action until resolution and proactive problem prevention.